Regional Property Manager, Carbyne Housing Development
Irvine, CA • April 2015 — Present
Ensure the smooth running of our community in a fast-paced environment. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability.
Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover.
Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
Property Manager, Appleton Housing
Irvine, CA • March 2007 — April 2015
Process building maintenance and repair projects and requests for assigned buildings.
Monitor complaint log daily, process all requests, and concerns as necessary.
Contact Director of Maintenance or Director of Housing Management before contracting vendors to complete maintenance and renovation projects for assigned building (including obtaining bids, writing purchase orders, verifying work completion
Review and approve all bills and invoices for assigned buildings.
Ensure that regular maintenance procedures occur, including but not limited to fuel delivery and extermination for all CHDC buildings and clients.
Review rent arrearages for assigned buildings and meet monthly with Building Management Department to coordinate with Social Services staff on rent recovery procedures and/or commence legal actions.
Assistant Property Manager, Orange County Residences
Irvine, CA • August 2005 — April 2006
Ensured that property and lease files are properly maintained and kept up to date in accordance with company policy
Prepared and maintain appropriate tenant lease files, records, correspondence and file notes.
Assisted with administering tenant occupancy including providing the new tenant with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, and maintenance request procedures.
Became proficient with the in-house administrator property management software
Coordinated entry of all property information into the software program and establish reporting protocols for maintenance requests, preventative maintenance, vendor and tenant Certificates of Insurance and key lease date tracking
Microsoft Office, Tax Credit, Invoicing, Windows, Clickpay, Yardi Voyager