Philippa Grave

Aspiring artist with a delicious taste in coffee and 10+ years' experience serving and wowing customers with the best brews.
Work Experience

Head Barista, The Alibi Room

Atlanta, GA January 2016 Present
  • Ensured that storefront and machines are clean and in working order
  • Took stock of inventory and ordered new supplies as needed
  • Created employee schedules
  • Trained 15 baristas in beverage preparation, machine use, and customer service
  • Greeted and served over 250+ customers a day with punctuality and friendliness
  • Memorized drink orders for regular customers in order to enhance brand loyalty
  • Provided accurate and detailed information about coffee flavors, brews, tea types and pastries
  • Coordinated supply deliveries and ensured all products were received
  • Maintained money management for the store to ensure all registers, safes, deposits, and change orders are completed in timely manner
  • Supported the manager in running a professional and clean business that meets all regulations and standards
  • Took customer orders and conveyed them to other employees
  • Ensured all goods, pastries, and coffees were properly labeled

Barista, Starbucks

Atlanta, GA June 2008 January 2016
  • Prepared and served drinks to over 300+ customers a day
  • Answered customer inquiries about brews and flavors
  • Bartended hot and cold beverages
  • Greeted customers and provided information for specials and promotions
  • Setup advertisement displays for new incoming merchandise, beverages and bakery items
  • Recommended brews and flavors to specific customer tastes
  • Demonstrated food and drink beverage knowledge
  • Prepared espresso shots and speciality coffee drinks
  • Regularly cleaned coffee machines, tables and chairs, counters, bathrooms, and other surfaces
  • Replenished and rotated front of the house items to maintain proper inventory

Artist & Creator, Art by PPP Grave

Atlanta, GA May 2006 Present
  • Created and sold over 75+ custom pieces
  • Accepted commissions and inquiries
  • Worked with a variety of mediums, including oil painting, drawing, and watercolors
  • Managed a website and 4 social media platforms that was updated with each and every sketch, commission, and finished piece
  • Networked with local businesses and art enthusiasts to promote work and gain commissions
Hobbies
Art Commissions
Oil Painting
Watercolor
Drawing
Skills
Customer Service
Coffee Brewing
Multitasking
Coffee Expert
Cash Register
Teamwork
Education
Atlanta High School
Atlanta, GA
20042008
High School Diploma
GPA: 3.8/4.0