Madelynn Rose

Friendly, organized, and personable receptionist with experience in the medical field.


Work Experience

Medical Receptionist, Angelvale Medical Clinic

Los Angeles, CA January 2019 Present
  • Answered the phone, took messages, and directed incoming calls to the correct individual
  • Received and distributed all internal mail
  • Ensured all patients, caregivers, and visitors are checked in and out into the Electronic Verification System
  • Maintained an accurate online patient database, including organizing paperwork, data entry, scanning, printing, and faxing documents
  • Handled incoming and outgoing correspondence
  • Planned & scheduled appointments
  • Balanced daily deposits and completed credit card processing
  • Greeted patients and visitors who are coming and going, and directed them appropriately
  • Assisted patients with their registration in the facility’s electronic medical record, as needed
  • Presented all policies and obtain signatures on needed forms and consents and collect all appropriate billing forms and scan into the appropriate database
  • Scheduled follow-up appointments for patients to include work in appointments
  • Ordered supplies and stocked the supplies upon arrival
  • Responsible for petty cash supply
  • Maintained supply of the appropriate patient materials and forms used
  • Maintain cleanliness of the lobby and front office area
  • Monitored the patients as they waited in the lobby for their appointments
  • Exhibited and maintained a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility and accountability

Receptionist, Cliffshade

Bend, OR January 2017 December 2018
  • Answered the telephone and took messages or forwarded calls
  • Scheduled and confirmed appointments and maintained calendars
  • Greeted customers, clients, and other visitors
  • Checked in visitors and directed or escorted them to their destinations
  • Informed other employees of visitors’ arrivals or cancellations
  • Entered customer information into the organization's database
  • Copied, filed, and maintained paper or electronic documents
  • Ensured the reception area is stocked with appropriate booklets, pamphlets, and brochures for public distribution
  • Used office automation equipment such as computers, modems, printers, copiers, and fax machines and software
  • Composed routine requests, memoranda, and transmittal and acknowledgement letters
  • Stored and retrieved documents or files, inserted and deleted text, and transmitted and received electronic mail 
  • Assisted in preparation of appointments
  • Collected payments and posted them to the patients’ accounts in an accurate and timely manner
 
City, State
(555) 123-4567
Skills
Customer Service
Organization
Microsoft Suite
Interpersonal Skills
Problem-Solving
Dependability
Education
Flowing Wells High School
Burbank, CA
20122016
High School Diploma
GPA: 3.6/4.0
Hobbies
Paintball
Drawing
Reading
Soccer
Costume Design
Furniture DIY