David Xia

Excellent customer communication skills with an affinity for researching and exceeding clients' business goals and needs. Strong collaborator with marketing experience and a penchant for detail.
Baltimore, MD
(165) 190-4307
Skills
Communication
CRM Software
Negotiation
Financial Management
Problem-Solving
Customer Service
Detail-Oriented
Hobbies
Soccer
Chess
Writing
Novels
Stand-Up Comedy
Genealogy Research
Education
University of Maryland
Baltimore, MD
20042008
Business Administration
GPA: 3.8/4.0
Certifications
Certified Strategic Account Manager
2020
Certified Business Relationship Manager
2020
Work Experience

Senior Account Manager, Salvatore Enterperises

Mystic Falls, VA January 2017 Present
  • Developed and fostered relationships with over 30 clients spanning industries such as automobiles, technology, entertainment, and food service
  • Assisted creative and marketing departments in the delivery of 5 campaigns, including the release of a YouTube series that reached 3million+ people
  • Analyzed performance and sales data using CRM software
  • Participated in client campaign calls to advance the mission of the clients 
  • Collaborated with sales departments to understand client objectives, strategies and goals
  • Guided product selection, pricing and inventory for client purchases
  • Articulated the company’s value proposition to international clients in their home countries
  • Developed annual account plans for assigned accounts.
  • Identified new business opportunities within accounts and crafted complete business and SWOT plans to address these opportunities
  • Attained sales targets of $4million+ for assigned accounts on an annual basis
  • Managed key expenses to established budgeted targets
  • Ensured new product launch plans were developed and executed in alignment with engineering departments and marketing strategies

Junior Account Manager, Mikaelson LLC

New Orleans, LA January 2009 December 2016
  • Followed-up with clients to address needs and resolve any issues
  • Made decisions independently under conditions of uncertainty, sometimes with incomplete information, that produced effective results
  • Created strong relationships with 25 clients to ensure their needs and marketing goals were met
  • Researched clients’ businesses and their competitive environments in order to understand and meet their needs
  • Communicated the needs of the client into project briefs to facilitate project development
  • Served as the clients’ primary day-to-day contact
  • Drafted agendas for client and necessary cross-departmental meetings and calls
  • Collaborated with project management team to establish timelines for all client projects and communicated changes as they occurred in order to ensure accuracy of all project plans
  • Negotiated product prices with clients using independent judgment and discretion based on knowledge of current market conditions and company policies
  • Worked with engineering teams to make sure projects were completed successfully with high customer satisfaction scores
  • Helped customers identify, quantify, and work toward transformational goals
  • Translated business needs and product requirements into new solutions for customers 
  • Developed trusted advisor relationships with clients to ensure they are achieving full business value
  • Partnered with internal and external marketing to plan and execute merchandising and marketing plans