John Baker

Organized and enthusiastic IT Manager with experience improving profits and enhancing existing software systems. Looking to work on the IT side of the entertainment industry.
San Diego, CA
(555) 123-4567
Team Management
Technical Writing
Project Management
Computer Building
Marathon Running
App Development
Northwestern University
Evanston, IL
Computer Science
GPA: 3.8/4.0
Work Experience

Senior IT Manager, Voonyx

San Diego, CA January 2015 Present
  • Performed routine and advanced desktop, server, network, database, software and information support and management
  • Ability to install, configure, maintain, troubleshoot and test hardware and mobile devices and a variety of platforms
  • Administered users, groups, permissions, file configuration, print and remote access, event logs, backup and restoration of network, email, software and databases
  • Monitored, troubleshooted, fixed and optimized performance of systems, problems and outages, hardware, printers and computer peripherals
  • Managed communications and connection solutions, including local area networks, company website, internet applications
  • Deployed and maintained all host security activities
  • Designed and implemented disaster recovery plans for operating systems, databases, networks, servers and software applications
  • Wrote reports, conducted system and accounting auditing, migrations and programming as needed
  • Assisted management with analysis, requests and conversions of new systems and software
  • Oversaw employee work schedules to ensure adequate coverage and control
  • Reviewed and approved 50 employee timesheets
  • Organized, prioritized, and assigned work, including prioritizing and scheduling work activities in order to meet objectives
  • Monitored status of work in progress and reviewed completed work to ensure its validity
  • Consulted with department on complex problem situations and provided technical expertise

Assistant IT Manager, Hand-Swaniawski

Tulsa, OK January 2009 December 2014
  • Managed Business Intelligence tools to ensure report accuracy and performance integrity
  • Managed, monitored and maintained all reporting and custom reporting applications
  • Managed, monitored and maintained custom business processes to ensure accuracy
  • Managed MSSQL database instances related to reporting to ensure proper performance and capacity as related to Query Tuning and Indexing strategies
  • Identified new processes or alternatives to resolve problems and enhance operations by 13%
  • Maintained an awareness of new applications, technologies, technical methods, trends, and advances in the profession
  • Facilitated the definition of project scope, goals and deliverables, improving profit by 10%
  • Collaborated with IT leadership to assemble and manage project resources
  • Developed detailed work plans, including breakdown structures, project milestones, risk assessment and management plans, staffing needs and project timelines
  • Created project and product backlogs, release plans and sprint schedules
  • Planned and facilitated effective core Agile / Scrum ceremonies, including backlog grooming, sprint planning, stand-ups, sprint demos and retrospectives
  • Mentored teams on Agile / Scrum practices and techniques
  • Drove decision making, risk management and issue resolution