Organized and enthusiastic IT Manager with experience improving profits and enhancing existing software systems. Looking to work on the IT side of the entertainment industry.
Performed routine and advanced desktop, server, network, database, software and information support and management
Ability to install, configure, maintain, troubleshoot and test hardware and mobile devices and a variety of platforms
Administered users, groups, permissions, file configuration, print and remote access, event logs, backup and restoration of network, email, software and databases
Monitored, troubleshooted, fixed and optimized performance of systems, problems and outages, hardware, printers and computer peripherals
Managed communications and connection solutions, including local area networks, company website, internet applications
Deployed and maintained all host security activities
Designed and implemented disaster recovery plans for operating systems, databases, networks, servers and software applications
Wrote reports, conducted system and accounting auditing, migrations and programming as needed
Assisted management with analysis, requests and conversions of new systems and software
Oversaw employee work schedules to ensure adequate coverage and control
Reviewed and approved 50 employee timesheets
Organized, prioritized, and assigned work, including prioritizing and scheduling work activities in order to meet objectives
Monitored status of work in progress and reviewed completed work to ensure its validity
Consulted with department on complex problem situations and provided technical expertise
Assistant IT Manager, Hand-Swaniawski
Tulsa, OK • January 2009 — December 2014
Managed Business Intelligence tools to ensure report accuracy and performance integrity
Managed, monitored and maintained all reporting and custom reporting applications
Managed, monitored and maintained custom business processes to ensure accuracy
Managed MSSQL database instances related to reporting to ensure proper performance and capacity as related to Query Tuning and Indexing strategies
Identified new processes or alternatives to resolve problems and enhance operations by 13%
Maintained an awareness of new applications, technologies, technical methods, trends, and advances in the profession
Facilitated the definition of project scope, goals and deliverables, improving profit by 10%
Collaborated with IT leadership to assemble and manage project resources
Developed detailed work plans, including breakdown structures, project milestones, risk assessment and management plans, staffing needs and project timelines
Created project and product backlogs, release plans and sprint schedules
Planned and facilitated effective core Agile / Scrum ceremonies, including backlog grooming, sprint planning, stand-ups, sprint demos and retrospectives
Mentored teams on Agile / Scrum practices and techniques
Drove decision making, risk management and issue resolution